Return and Exchange Policy:

  • Return and exchange are guaranteed rights for all our customers and apply to all products we offer in our store.
  • All products displayed on our store are eligible for the return and exchange policy according to the terms and conditions stated on this page.
  • Return or exchange is possible if the product is in its original condition at the time of purchase and packaged in the original packaging.
  • Returns are accepted within three (3) days and exchanges within seven (7) days from the date of purchase.
  • Please contact us through our Contact Us page or via our phone numbers to request a return or exchange.
  • Please take a picture of the product and send it along with the city, address, and order number to be exchanged for another product in case the product is spoiled or has a specific defect, or does not meet the agreed-upon specifications.
  • The full amount will be refunded to the customer if the product received is completely different from the product description on our website.
  • We are not responsible for any expectations of product use by the customer that are not mentioned on the product page on our website.
  • A deduction of 30% or a value of no less than 25 dirhams will be made if the customer does not want the product and there is no defect or any noticeable issue.