Return and exchange are guaranteed rights for all our customers and apply to all products we offer in our store.
All products displayed on our store are eligible for the return and exchange policy according to the terms and conditions stated on this page.
Return or exchange is possible if the product is in its original condition at the time of purchase and packaged in the original packaging.
Returns are accepted within three (3) days and exchanges within seven (7) days from the date of purchase.
Please contact us through our Contact Us page or via our phone numbers to request a return or exchange.
Please take a picture of the product and send it along with the city, address, and order number to be exchanged for another product in case the product is spoiled or has a specific defect, or does not meet the agreed-upon specifications.
The full amount will be refunded to the customer if the product received is completely different from the product description on our website.
We are not responsible for any expectations of product use by the customer that are not mentioned on the product page on our website.
A deduction of 30% or a value of no less than 25 dirhams will be made if the customer does not want the product and there is no defect or any noticeable issue.